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Parakkat Jewels Service policy

  • Parakkat Jewels provides service for products purchased from www.parakkatjewels.com, with the service duration varying based on the product type.
  • All services are exclusively conducted at the head office, requiring approximately 30 days to complete.
  • ⁠Service costs are determined by the applicable warranty conditions, with charges communicated to customers prior to payment.
  • ⁠The service process commences only upon customer consent, with a mandatory bill and warranty paper required.
  • ⁠Customer grievances are handled with care under head office supervision.
  • ⁠Parakkat offers service solely for products purchased from its own showrooms or website.

    Procedure for Service:
  • ⁠Bring the purchased product to the nearest Parakkat showroom and hand it over to a sales executive.
  • For service assistance, customers should send the product to the Parakkat Headquarters at Neeleswaram-Kalady using a postal service of their preference.
  • Clearly communicate the issue to the sales executive, who will provide a printed service job card with the company seal, detailing the charges.
  • Parakkat manages the service and contacts the customer upon completion or if any service-related challenges arise.
  • ⁠Following service completion, the head office dispatches the product to the respective showroom, notifying the customer for collection.
  • Payments can be made at the showroom during product collection.
  • ⁠One free service is available within two years of purchase; after two years, no free service is provided.


Parakkat Jewels Buy Back Policy

  • Products purchased from Parakkat can be bought back at its showrooms, not for cash refund but for trading towards new ornaments.
  • This policy enables customers to keep up with trends and access fresh designs.
  • The buyback amount is specified in the warranty paper, with a bill and warranty paper necessary for the transaction.
  • ⁠Customers benefit by saving money and avoiding storing unused products, as these may lack resale value over time.
  • ⁠Parakkat's PR model category offers a buyback warranty, a first in the history of imitation ornaments, allowing customers to exchange premium model products for new ones.